Terms of Use

Visitors to this website fully and unconditionally agree to the Terms & Conditions outlined on this page as well as those listed on our Privacy Policy and Postage Fees pages.


The trademarks, names, logos and service marks displayed on this website are registered and unregistered trademarks of Arbormaster. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Arbormaster.

All content/material found on this web site is protected by Australian and international copyright laws, and as such, may not be used without prior written permission of Arbormaster. Such content includes text, images, logos, buttons, audio, video, software code and website design.

You are prohibited from transmitting, broadcasting, editing, adapting or making use of any intellectual property, trademarks, logos or copyright material without the expressed written permission of Arbormaster.

External Links

External links may be provided for your convenience, but they are beyond the control of Arbormaster and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.


Arbormaster makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of Liability

Arbormaster shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of this website, any information contained on this website, your or your company’s personal information or material and information transmitted over our system. In particular, neither this website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


The integrity and security of information between you and our website cannot be assured or guaranteed to the full extent. Likewise, we cannot and will not accept responsibility for the safe keeping, transmitting, and the overall security of information sent to and from our website/server(s). The customer, visitor, or any other person should take steps to ensure they are protected by relevant third-party software including, but not limited to, firewall software, anti-virus software and other security protection software at all times. The customer/visitor (or any other individual or organisation) acknowledge that any information sent to or from our website, is done so at their own risk.

Returns & Exchange Policy

If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. As per standard practice, you must return the damaged product/s to us for assessment at your cost.

If the item you receive is different from what was described on our website, you have the option to receive a replacement item of the same value or your money back. To process this, you will need to return the product to us for assessment at your cost, and complete a RETURN FORM that will be emailed to you.

If the item you purchased is of the wrong size, specification, colour or dimension at to what you require — and this purchase was through no fault of Arbormaster Pty Ltd — any exchanges will be at our sole discretion. If we do agree to the exchange, you agree to shoulder all postage fees involved in making the exchange, as well as a 15% re-stocking fee based on the purchase price of your original item. The exchanged item must be returned in its original condition with all original packaging undamaged at the customer's cost.

Sorry, but we cannot replace or exchange items simply because “you changed your mind.”

If you would like any further information, or have any queries in relation to this Terms of Use, please contact us by calling 1300 027 267.